Training by Definition

If you worried you’re already behind the curve on AI, we’ll get you ahead of it. LLMs, RAG, and other TLAs. How does it actually work? What’s it great for? What it’s not? And where’s the legal hot water?

Learn more about AI training here.

If your job is writing any kind of content, this is for you. Learn a few tools and tricks and it could save you hours (and save your business cold, hard cash).

Become a prompting legend. 

Most people don’t remember most of what they read and hear at work. But stories stand out, and stick. We’ll teach you the tricks you can steal from storytelling to help land any message – in writing, or in person.

We all know what a bad presentation looks and sounds like. But weirdly, most of us don’t do the things that we know work for us when we’re in the audience. We’ll show you how.

Your content is only as good as how you deliver it. We teach the tricks of the trade, for when you’re in the room, on Teams, or talking to an audience of hundreds.

Emails. Board papers. Customer comms. Social media. Whatever you write, our writers have written it, and we’ll tailor a session to any team and any type of writing.

We’ve rolled our tone of voice training to thousands of people all over the world – training everyone from call centre teams to the Board.

Winning hearts and minds. Giving and getting feedback. Pushing back on sceptics. Making great comms part of your culture is really a change programme – one we’ve run many times. Learn how we do it.

Creative thinking isn’t always easy, especially with the pressures of day-to-day work. We’ll share tricks and tools to help teams create and build fresh ideas that offer real value – whether that’s new ways of working, or a whole new product.

How do you run a brainstorm? Or a workshop where you want to hear people’s opinions or feelings – especially in tricky situations? We do it in nearly every aspect of our business, so we’ll show you how to do in yours.

Doing things differently feels uncomfortable, but it’s what helps teams and businesses grow. Our accredited continuous improvement training takes the fear out of change, upskilling teams to deliver happier customers, better productivity and a more profitable business.

Ever since one client asked us ‘Can you get millennial managers comfortable with giving feedback to their millennial team?’, we’ve been helping people give difficult messages.

It started in a call centre: stressed customers making advisors stresseder. So we designed this really practical session for them, that isn’t ‘learn how to breathe’ or ‘walk round the block’.

We’ve all seen good and bad media interviews. If you want to be one of the ones nailing their key messages, speaking with confidence and sidestepping tricky topics, we can help.

Do you know your FT from your Fox News or your BBC from your Bloomberg? Our media experts will teach you how best to reach your target audience – from traditional news outlets to digital platforms.

When a crisis hits, it’s crucial to act fast, know how to reassure teams, and minimise reputational damage. Our crisis team will lead you through everything you need to get a plan in place.

It’s easy to get the same old insights as everyone else, or insight that isn’t really insight. We’ll teach you how to use new techniques, recognise real insight and find the things out that make a real difference to the business.