Transport

“The team at Definition are an absolute pleasure to work with. They are highly responsive, collaborative, and always go the extra mile to ensure our success. Their passion for our brand is evident in every interaction, and I always feel like a top priority to their team. I truly value their expertise and guidance and look forward to continuing to work with Definition as our brand continues to evolve.”

“What can I say – the video was very well received, used in many different locations and during events and even recognised by our other business units and the DHL Group team. We added subtitles in many different languages and people just love it. We never received so much positive feedback on a video about our employee opinion survey. I enjoyed the process with you a lot – you got what we are about within weeks and that’s rare!”

“The team at Definition took the insight we had gathered, spent time getting to really know our team and used some behavioural science wizardry to develop a tone of voice that was not only unique to us but has directly impacted our website conversion rates.”

“The team worked non-stop to create our vision, overcoming challenges along the way and the moving goal posts. We continue to receive a number of compliments on the careers page, particularly on the UX and how well they have captured our business. The team were fantastic to work with.”

“Getting Definition on board, running the board workshops and town halls helped us conceive of launching a new airline.”

“The team at Definition have been crucial in helping us launch and embed our new vision and values and introduce new internal communication channels. Since working with them, we’ve seen an increase in colleague morale, which has positively impacted both our colleague satisfaction and customer satisfaction scores.”