Watch the webinar here
The FCA’s final Consumer Duty deadline might have passed, but the benefits of customer-friendly comms will last forever. Just ask Monzo or Starling – they’ve built their entire businesses on putting people first.
So how do you build an organisation that sounds clear and human by default?
Our Chief of Brand, Neil Taylor, will explore that very question with three wise minds in finance comms:
- Harry Ashbridge: Monzo’s Head of Writing and Customer Experience
- Anne Marie Cooklin: Head of Customer and Healthcare Communications at Bupa
- Lane Greene: language columnist at The Economist and author of You Are What You Speak: Grammar Grouches, Language Laws, and the Politics of Identity and Talk on the Wild Side: Why Language Can’t Be Tamed
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