“With three cohorts doing continuous improvement training, we delivered benefit savings of over £250k, but more importantly, we saw engagement scores improve by 17%.
“What wasn’t measurable, but was observed, was colleagues from these cohorts taking a much more active role in the department – feeling empowered to identify a problem and to take action to resolve it, as well as having much more open dialogue with our senior leaders on how to take forward ongoing improvements and initiatives.
“Whilst the courses delivered skills and capability to our colleagues, it was much more than that, it helped shaped our strategy and culture of ongoing continuous improvement.”
Anni Stores, Head of Product Delivery
Manchester Airport Group